The Uncomfortable Side of Design

It was awesome, but as soon as the day was over the animation was gone too. Some people don’t care and some didn’t even notice but those who did were left with a void. I’m not exaggerating; hear me out. The heart explodes with confetti, it bounces and is jolly and colorful. Overall, it makes the mundane tasks of liking or favoriting a tweet much more interesting and fun. When you take that away it’s a little sad and underwhelming.

Since it’s birthday, Twitter did update the heart animation to be a little but more than just a color change but it’s still nothing compared to the confetti explosion. All in all, this is a silly complaint yet people are disappointed enough to blog about it on The Next Web. It actually bummed people out, which is rude and awful.

 

Taking a Step Back

Let’s also talk about the aspect of hearts versus stars. If you recall, late 2015, Twitter changed its UI from stars to hearts. “The heart is a universal symbol, it’s a much more inclusive symbol,” said Casey Newton. Check out Twitter’s gif for what the new heart UI is all about. (No, it’s not the same as the confetti explosion from their birthday.)

The decision was business oriented because Twitter was excited for increased interactivity due to the change. Again, that’s all fine and dandy but what happens when you have a negative thoughts. How is a heart at all an appropriate response for a negative remark? It’s not, it’s insensitive and unhelpful. A star is also unhelpful, for what it’s worth.

 

It’s Not Just Twitter’s Problem

I am not picking on Twitter. It happens to be a great source of examples. What if there is breaking news of a terrible incident?

 

Emotional Intelligence and Design

Beth Dean wrote an amazing post on Medium about painful experiences brought up unintentionally by technology. The blog post was inspired by a website trying to verify her identity asked her if she knew her deceased mother. (It’s absolutely nothing in comparison to having a silly animation disappear.) In her post, she talks about designing with emotional intelligence. She identified emotional intelligence as having five traits: self-awareness, self-regulation, motivation, empathy and people skills.

 

Self-Awareness and Self-Regulation

A great example of self-awareness is Facebook asking a user if they want to see ads based on their behavior. Not only does it create a better experience it is more relevant to the user.